Evolving Expectations Report 2025

Retailers are facing rising costs, shifting customer expectations, and increasing pressure to streamline operations. Starshipit's latest Evolving Expectations report, backed by real data and insights from top industry players, breaks down: 

  • Operational changes that drive real efficiency

  • Where costs are creeping up and how to tackle them

  • Emerging fulfilment strategies to sharpen your competitive edge

Download the report now to get equipped with practical steps to future-proof your fulfilment. 

 

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What are leading retailers saying in 2025?

Icon 1_Truck_Black

52.8%

use a multi-carrier strategy to pick the cheapest shipping rate for each order.

Icon 2_Laptop Black

66.7%

rely on shipping automation
to streamline
processes. 

Icon 3_Black

52.8%

use shipping metrics to
adjust pricing strategies. 

.

Meet our experts:

George Plummer from Starshipit

George Plummer
CEO & Founder,
Starshipit

Aaron Somerset from Starshipit

Aaron Somerset
Business Development Manager,
Starshipit

Hugh Russell-Parsons from Gorgias

Hugh Russell-Parsons
Senior Strategic Partner Manager
Gorgias

Veena Harbaugh from Sendle

Veena Harbaugh
Senior Director of Impact and Governance,
Sendle

Justin Irvine from The Aggregate Co

Justin Irvine
CEO & Co-Founder,
The Aggregate Co.

Peter Langley from FedEx

Peter Langley
Regional Vice President, Australasia
FedEx Australasia

Laura Doonin from Moustache Republic

Laura Doonin
Director,
Moustache Republic

Arun Kumar from Cin7

Arun Kumar
Global Director,
Technology & Strategic Partnerships,
Cin7

Denise McGrouther from DHL eCommerce Oceania

Denise McGrouther
Vice President, Managing Director,
DHL eCommerce Oceania

Rohan Lock from dotdigital

Rohan Lock
Regional Director - JAPAC
Dotdigital

^T&Cs: This promotion is only valid for retailers in Australia and New Zealand who tick the relevant form checkbox and provide a company email address. Only one submission per person. This offer is only available until 4th April 2025. Each individual who submits the form above will receive one entry into the draw to win 12,000 POLLAST!C mailers. The mailers are Starshipit branded and cannot be altered. There will be 2 winners, who will be randomly selected and notified via email. The prize is non-transferable, non-exchangeable, and cannot be redeemed for cash or alternative products. By entering this competition, you agree to receive communications from Starshipit. You can opt out at any time. Your information will be handled in accordance with our Privacy Policy. Starshipit reserves the right to disqualify any entries that are incomplete, duplicated, or suspected of fraudulent activity. In the event of unforeseen circumstances, Starshipit reserves the right to modify, cancel, or suspend the competition without prior notice.